FAQ

Yes, FocusPoint supports multiple webstores with distinct designs and experiences. This allows you to create targeted experiences for different market segments, product lines, or geographic regions while maintaining a single integration with your SAP Business One system. Each store can feature its own unique design, pricing strategies, and product catalogs.

FocusPoint offers flexible order approval workflows. You can configure the system so orders placed via Terms/Purchase Orders or exceeding specific amounts require approval before being sent to SAP. Alternatively, you can utilize native SAP approval processes, where orders are placed into SAP as unapproved until validated through your existing internal business processes.

FocusPoint integrates with GA4 and optional AI, enabling both operational and analytical reporting with predictive analytics. This allows you to gain deeper insights into customer behavior, sales trends, and business performance across all your sales channels while maintaining a single source of truth in your SAP Business One system.

Absolutely. One of FocusPoint’s key features is multi-channel capability. Beyond your customer portal, you can connect to marketplaces like Amazon, eBay, and social platforms such as Facebook and Instagram. Your inventory, pricing and product data sync across all channels, with orders from every source flowing back into your SAP Business One system.

FocusPoint is specifically designed for businesses with sophisticated workflows and unique business requirements. The platform maps to any User Defined Objects and User Defined Fields in your SAP Business One environment, ensuring even your most complex business processes can be extended to your eCommerce platform without custom development.

Yes, FocusPoint supports every language and all currencies featured in SAP Business One. This makes it ideal for businesses with global customers, as your portal can automatically present in each customer’s preferred language and currency, creating a seamless experience for international clients.

Absolutely. FocusPoint includes our innovative widget-based SAP portal technology, allowing you to create customized dashboards for different customer types. You can select from dozens of SAP data fields to build personalized experiences for different customer segments, showing order history, payment options, and more based on their specific profile.

Yes! Even when your SAP Business One system is offline, FocusPoint remains operational. Orders placed during SAP downtime are securely held until your system comes back online. With our hosting in multiple Microsoft Azure Data Centers worldwide, you can depend on 99.9% or greater uptime per the Standard Microsoft Azure SLA.

Unlike generic platforms requiring complex integration work, FocusPoint is built exclusively for SAP Business One. As specialists in this niche, we’ve created a solution that connects directly to your SAP system, providing your customers with real-time inventory, pricing, and product information without the need for additional middleware or custom development.

FocusPoint offers the industry’s fastest implementation with SAP Business One, typically taking just 4-8 weeks to fully deploy. Since it’s pre-integrated with all required data, business processes and workflows, you can bypass lengthy integration projects and customizations that other solutions require.

Each big-box retailer has different warranty and service level requirements. FocusPoint helps you track and honor these various agreements from a single platform, eliminating the confusion of managing multiple standards across different sales channels.

Our platform gives you visibility and control over inventory across all channels, helping you minimize the financial burden of having unsold assets sitting in various marketplace warehouses while still meeting customer expectations for fast delivery.

Very demanding! Retailers like Best Buy, Costco, and Amazon require accelerated delivery times and often expect merchants to send products to their warehouses before items are even sold. FocusPoint helps you manage these complex logistics without overwhelming your operations.

The traditional barriers have been high costs and complexity. Many businesses struggle with expensive software licensing, complicated EDI integrations, and managing different fulfillment requirements across channels. FocusPoint eliminates these hurdles with our pre-integrated SAP Business One solution.

FocusPoint is PCI compliant. Credit card information is not stored or retained.

Your FocusPoint webstore accepts all major credit and debit cards, which integrates with more than 50 payment methods and gateways including Amazon, Authorize.NET, Moneris, PayPal, Stripe, Square, and WorldPay. We are continually adding payment processors to our list of supported vendors, providing an API is available.

Two workflows can be used:

1. FocusPoint has an Order Approval process, which can be set up so that any orders purchased via Terms/Purchase Orders, or an order over X amount has to be approved by a FocusPoint manager before the order is sent to SAP.
2. FocusPoint Order Approval can be turned off to use native SAP. Orders can be placed into SAP as unapproved and respective internal business processes can be used to validate/approve the sales order in SAP.

You have multiple options to create custom reports:

1. A simple tabular-style report is supported in our Customer Portal.
2. If you have multiple sites, you are automatically running our Professional Package in which the Azure PowerBI platform is integrated. PowerBI enables both operational and analytical reporting and predictive analytics.
3. Crystal Reports is supported for PDF extraction from SAP (the most common reporting method)

Yes, updates and changes in SAP are automatically reflected in your FocusPoint customer portal (real-time SAP dashboard).

FocusPoint uses native SAP tools and automatically upgrades to SAP Business One. You never have to plan an eCommerce upgrade or worry about support.