FAQs Archive - Page 3 of 4

Q: What happens when SAP is offline? Is FocusPoint still available?

In the event that SAP is offline, orders can still be placed and processed on FocusPoint where they are held until SAP is online again. With data centers around the world, you can always rely on FocusPoint availability.

Q: I have a lot of customizations in my SAP environment, will I be able to use these with FocusPoint eCommerce?

FocusPoint maps to any of your User Defined Objects and User Defined Fields in SAP.

Q: Do we create and manage each item on the site – OR – do we turn them on/off in SAP?

SAP is the data source. Products are turned on/off from SAP if they should be web enabled.

Q: Tell me about taxes and shipping rates

All taxes in FocusPoint are calculated based on the rules you have set within your Business One system. FocusPoint can include B2B tax exemption codes and B2C tax with guest check-outs. Standard or complex shipping algorithms are supported by FocusPoint.

Q: Can I retain my domain name if I go with FocusPoint?

Yes, you can retain your domain name with FocusPoint! In addition, you will not lose any of your Search Engine Optimization (SEO).

Q: How does the FocusPoint team support me during and after the integration? Is it easy to learn?

The FocusPoint team is by your side before, during, and after your integration. Our human factor is one of the many things that sets us apart and we pride ourselves on our hands-on customer support model. With FocusPoint no custom coding is required. In addition to our individualized support, we have a full resource center , self-service portals, and a customer support page.. We fully recognize that your success is our success and that belief underpins our commitment to you.

How do SAP upgrades work?

Adam Rosenthal2021-05-24T23:49:32+00:00

FocusPoint uses native SAP tools and automatically upgrades to SAP [...]

How do SAP upgrades work?Adam Rosenthal2021-05-24T23:49:32+00:00

What happens when SAP is offline? Is FocusPoint still available?

Adam Rosenthal2021-05-24T23:48:07+00:00

In the event that SAP is offline, orders can still [...]

What happens when SAP is offline? Is FocusPoint still available?Adam Rosenthal2021-05-24T23:48:07+00:00

I have a lot of customizations in my SAP environment, will I be able to use these with FocusPoint eCommerce?

Adam Rosenthal2021-05-24T23:33:33+00:00

FocusPoint maps to any of your User Defined Objects and [...]

I have a lot of customizations in my SAP environment, will I be able to use these with FocusPoint eCommerce?Adam Rosenthal2021-05-24T23:33:33+00:00

Do we create and manage each item on the site – OR – do we turn them on/off in SAP?

Adam Rosenthal2021-05-24T23:30:18+00:00

SAP is the data source. Products are turned on/off from [...]

Do we create and manage each item on the site – OR – do we turn them on/off in SAP?Adam Rosenthal2021-05-24T23:30:18+00:00

Which versions of SAP does FocusPoint support?

Adam Rosenthal2021-05-24T23:28:22+00:00

FocusPoint supports all versions of SAP Business One 9.1 and [...]

Which versions of SAP does FocusPoint support?Adam Rosenthal2021-05-24T23:28:22+00:00

Tell me about taxes and shipping rates

Adam Rosenthal2021-01-09T05:17:43+00:00

All taxes in FocusPoint are calculated based on the rules [...]

Tell me about taxes and shipping ratesAdam Rosenthal2021-01-09T05:17:43+00:00

Can I retain my domain name if I go with FocusPoint?

Adam Rosenthal2021-01-09T05:09:41+00:00

Yes, you can retain your domain name with FocusPoint! In [...]

Can I retain my domain name if I go with FocusPoint?Adam Rosenthal2021-01-09T05:09:41+00:00

What types of language and currency support does FocusPoint offer?

Adam Rosenthal2021-01-09T05:08:22+00:00

FocusPoint supports every single language and all currencies featured in [...]

What types of language and currency support does FocusPoint offer?Adam Rosenthal2021-01-09T05:08:22+00:00

What kind of refined searches does FocusPoint offer?

Adam Rosenthal2021-01-09T05:07:04+00:00

We have a wide range of refined searches available depending [...]

What kind of refined searches does FocusPoint offer?Adam Rosenthal2021-01-09T05:07:04+00:00

How does the FocusPoint team support me during and after the integration? Is it easy to learn?

Adam Rosenthal2021-01-09T05:04:40+00:00

The FocusPoint team is by your side before, during, and [...]

How does the FocusPoint team support me during and after the integration? Is it easy to learn?Adam Rosenthal2021-01-09T05:04:40+00:00